Study Notes:
Conduct and Practices Handbook®

Study Notes last updated: May 2011
(* Study Notes are updated with new budget and regulatory changes as they occur.)

Conduct and Practices, a course provided by the Canadian Securities Institute, includes all the rules and regulations that a person needs to know to work in the securities industry in Canada.

Study Notes for the Conduct and Practices Handbook® Course provides detailed information for the "need-to-know" content of this course in an easy to read and study format. Practice questions with answers are provided for each chapter as well as one sample exam for the course.

Table of Contents

Section I - The Regulatory Environment

Chapter 1: Canadian Securities Industry Registrant Code of Ethics and Standards of Conduct
• Know Your Client and Suitability
• Fiduciary Duty
• Registrant Code of Ethics
• Registrant Standards of Duty
Chapter 1: Review Questions
Review Answers
Chapter 2: Regulation of the Securities Industry
• General Principles of Securities Regulation
• Key Players Involved in Securities Regulation
• Self-Regulatory Organizations (SROs)
• The Exchanges and Marketplaces in Canada
• Jurisdiction of the Provinces and SROs
• Money Laundering and Terrorist Financing in the Securities Industry
• Investor Protection Funds
• Protection for Depositors
Chapter 2: Review Questions
Review Answers
Chapter 3: Registration of Securities Industry Participants
Types of Registration
• Categories of Registration
• Exemptions from Registration
• Registration of an Individual as a Registered Representative
• Jurisdictional Registration Restrictions
Chapter 3: Review Questions
Review Answers

Section 2 - Dealing With Client Accounts

Chapter 4: Account Opening Procedures
• Opening Accounts
• The New Client Application Form (NAAF)
• Client Information
• Account Opening Red Flags
• Account Information
• Registrant Information
• Regulatory Section
• Banking Information and Documentation
• Client Records
Chapter 4: Review Questions
Review Answers
Chapter 5: Sales and Trading Conduct
• Review of Basic Principles
• Rules of Conduct
• Principal vs. Agency Transactions
• Concerns About Client Trading
• Account Activity and Money Laundering Red Flags
• Dealing with Confidential Information
• Commissions and Other Compensation
• Personal Financial Dealings
Chapter 5: Review Questions
Review Answers
Chapter 6: Placing Orders for Securities
• How Securities are Traded
• Placing an Order
• Types of Orders
• Settlement of Trades
• Errors
Chapter 6: Review Questions
Review Answers
Chapter 7: Cash and Margin Account Rules
• Accounting for Client Transactions
• Cash Accounts
• Margin Accounts
• Free Credit Balances
Chapter 7: Review Questions
Review Answers
Chapter 8: Communications with Clients
• General Regulations and Guidelines for Sales Literature
• Mutual Fund Sales Communications
• Electronic Communications
• General Disclosure Requirements
• Communicating Trading Information to Customers
• Handling Client Complaints
Chapter 8: Review Questions
Review Answers

Section 3- Special Transactions and Products

Chapter 9: Bringing New Issues to Market
• Bringing Securities to the Market
• Maintaining Publicly-Trading Status
Chapter 9: Review Questions
Review Answers
Chapter 10: Take-over Bids, Insider Bids, and Issuer Bids
• Formal Take-over Bids
• Insider Bids
• Exempted Take-over Bids
• Statutory Rights of Shareholders
• Normal Course Issuer Bids
Chapter 10: Review Questions
Review Answers
Case Studies: Questions
Answers

Applied Ethics in the Securities Industry

Chapter 1: What is Ethics?
• Ethics, Values, and the Law
• Value Awareness
• Understanding Values in a Larger Context
• Basic Ethics Tenets
Chapter 2: The Importance of Ethics
• The Roles of Values and Ethical Practices in an Organization
Chapter 3: Individual Responsibility
Chapter 4: Corporate Responsibility
Chapter 5: Ethical Decision Making
• Conflict in Values
Review Questions
Review Answers
Test Your Knowledge
Test Your Knowledge Answers

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